Telephone Services
Improving Access to Psychological Therapies

The stepped care approach to Improving Access to Psychological Therapies (IAPT) (Williams and Martinez, 2008) has gained momentum over the last 3 years. Previous working models to the delivery of CBT lacked patient choice and accessibility. Waiting lists were (and still are) often over 12 months and actually work against recovery (problems are maintained whilst individuals wait for treatment and as such can become chronic).

Gellatly et al (2007) supports CBT guided self help that can be delivered face to face or by telephone. They go on to state that self help without structured guidance is ineffective in comparison.

Working Minds have developed a telephone CBT service that works on a national basis ensuring that CBT is now accessible and cost-effective to individuals and organisations that do not have readily available CBT.

Practitioners are all trained to a competent level in CBT to deliver telephone CBT as well as having an understanding of the role of occupational health and organisational needs. They also receive regular supervision.

The treatment protocol includes an initial assessment (to assess current mental health state, capacity and willingness to engage in CBT, and decision as to the appropriateness of either face-to face or telephone CBT).

Following this assessment written feedback is provided to the referrer (by e-mail) who can clarify any issues and authorise treatment.

Treatment dose is aimed at 6 sessions (regular updates provided) including the assessment and also includes e-mailing self help literature to the client.

If you are interested in utilising this service please don’t hesitate to contact us.

If you are an organisation we can arrange to visit you and your team to present the service and materials. If you are an individual requiring telephone CBT for yourself will be happy to speak to you to discuss this prior to arranging an initial telephone assessment, after this we can advise on the best way forward for you (e.g. a series of telephone sessions, guided self-help etc).


Williams, C. Martinez, R (2008) Behavioural and Cognitive Psychotherapy, 36, 675-683

Gellatly, J. Bower, P. Hennessy, S. Richards, D. Gilbody, S, Lovell, K (2007) What makes self help interventions effective in the management of depressive symptoms? Meta-Analysis and Meta-Regression. Psychological Medicine, 37, 1217-1228.

Previous working models to the delivery of CBT lacked patient choice and accessibility

ensuring that CBT is now accessible and cost-effective to individuals and organisations

Working Minds provides a range of cognitive behavioural self-help material, which can be downloaded in a PDF format.
These include:

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